Frequently Asked Questions
PRODUCTS AND INGREDIENTS
DO YOUR PRODUCTS WORK ON ALL SKIN TYPES?
ORDERS & PAYMENTS
WHERE CAN I PURCHASE DW AESTHETICS PRODUCTS?
DO YOUR PRODUCTS WORK ON ALL SKIN TYPES?
- All products are formulated to be safe for all skin types. Each product targets a specific skin concern, so please ensure that you read the product description carefully before purchasing.
- Yes
- Yes, all products have been tested by dermatologists and have passed industry standard testing.
- DW Aesthetics does not test its products on animals. All our products are cruelty free.
- Our formula is made in the USA, with globally sourced ingredients.
- We are known for the consistent high quality and efficacy of our products which are created from the best of both newly discovered as well as traditional natural ingredients. We use the most effective and pure ingredients available in the world.
- We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.
- Samples are offered once you have placed an order. This is subject to availability.
- Have a look at our Deep Cleansing Gel. Can be used a.m. and p.m. Great cleanser for acne, breakout prone & oily skin . This product along with our Anti Blemish Acne products will leave your skin calm and clear.
- We have a range to choose from please look under Anti Blemish Acne category and Oily Skin Concerns.
- We offer a range of corrective skin products that differ in outcomes.
- Our Corrective Complexion is our best selling range due to its ability to drastically treat hyperpigmentation, Melasma or dark spots. It is highly effective for treating issues such as skin bleaching damage, severe hyperpigmentation or dark spots. Please be aware that this will alter lighten the complexion and should not be used on dark skinned clients.
- Alternatives, which does not alter your overall complexion, but helps to fade blemishes and gently even out your tone include Fade & Brighten Moisturiser, Active Fading Serum, Vitamin C Glow Serum, Reveal Facial Peel and Pumpkin Brightening Mask. The result is clearer, brighter, even-toned, firmer skin. Always use a sunblock after applying these products.
- Yes. Our Vitamin C Glow Serum and Active Fading Serum offers a potent and soothing combination of hydroquinone-free skin brighteners, exfoliants and natural antioxidants such as ascorbic acid (Vitamin C), Alpha Arbutin and Kojic Acid.
- Yes, please try our Super C Glow Serum and Fade & Brighten Moisturiser. We have more anti-aging products coming soon.
- We recommend our Moisture Boost Day Cream great for combination skin types with anti-aging benefits.
- Yes, sunblock must be applied daily as the final step in any skin care regimen. Many people think they don’t need sunblock on cloudy days or a quick trip to the shops, but for the ultraviolet rays that damage your skin, a little cloud cover means nothing. UV light penetrates the clouds so you need to protect your skin at all times.
- It will be released very soon! Be sure to follow us on social media for news and updates.
- Some masks can be used once or twice a week. Please check your product for recommended usage.
- Yes you can. Best results are usually seen when combining topical skin care products with facial treatments. Always consult with your physician or Beauty Therapist first to make sure you are following the proper instructions.
- Yes! For upcoming sales and information, signup to our newsletter for updates.
- Yes, our products can help to a certain degree. Acne scarring can be difficult to treat alone with topical products and should be combined with facial treatments for maximum results. Seek advice from a qualified Beauty Therapist for best treatment. Recommended products that can help would be the Reveal Facial Peel and our Active Fading Serum, Super C Glow Serum, Fade & Brighten Moisturizer to boost cell renewal and collagen levels.
- All product details can be found on the product page but if you have more questions, please feel free to email us at info@dwaesthetics.com.
ORDERS & PAYMENTS
WHERE CAN I PURCHASE DW AESTHETICS PRODUCTS?
- At this time, DW Aesthetics is only available at www.dwaesthetics.com.
- From processing to delivery is 3-5 business days. Please note that during sales, or limited edition launches and restocks, this time may vary. DW Aesthetics is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United Kingdom.
- We accept online payments through Visa, MasterCard, American Express and PayPal.
KLARNA
- For more information about Klarna, click here
WHICH MAIL COURIER DO YOU USE?
- We ship nationally and internationally using DHL & Parcel Force.
CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?
- Unfortunately, we are unable to offer refunds, returns or exchanges. All sales are final. Please note, DW Aesthetics reserves the right to refuse all returns, reshipments and refunds.
CAN I RETURN MY ORDER?
- Unfortunately, we are unable to offer refunds, returns or exchanges. All sales are final. Please note, DW Aesthetics reserves the right to refuse all returns, reshipments and refunds.
- Unfortunately, we are not able to cancel an order once it has been placed.
- Unfortunately, we do not offer exchanges, all sale are final.
- Email us at info@dwaesthetics.com within 48 hours so that we can investigate. Customer must include photos of the issue and a screenshot of your order confirmation email.
- Please be careful when entering your shipping address, DW Aesthetics will not be responsible for orders sent to the incorrect delivery address provided by the customer.
- We ship to most countries worldwide. Please check with your country’s Customs & Excise office to determine what additional fees will be charged before placing your order.
WHAT IS ACNE?
Acne is a common skin condition that happens when hair follicles under the skin become clogged. Acne is characterised by pustules, blackheads and whiteheads (comedones), nodules and cysts. Oil and dead skin cells plug the pores, and outbreaks of lesions (often called pimples or spots) can happen. Most often, the outbreaks occur on the face but can also appear on the back, chest, and shoulders.
HOW LONG TILL MY ACNE CLEARS?
Each person is different, some may see results within a few weeks and for some a few months. Acne treatments need time to work and require patience. Depending on the type of treatment it could take 4-6 weeks to see improvements in your skin. It can take two to three months or longer to see clearing.
WILL ACNE GO AWAY ON ITS OWN?
Most often, acne will go away on its own at the end of puberty, but some people still struggle with acne in adulthood. Almost all acne can be successfully treated with the right products
WHAT CAUSES ACNE?
There are four main factors that cause acne
- Excess oil (sebum) production.
- Hair follicles clogged by oil and dead skin cells.
- Bacteria
- Inflammation
WHAT CERTAIN THINGS CAN TRIGGER OR WORSEN ACNE?
- Hormonal changes
- Certain medications
- Diet
- Stress
WHAT ARE COMMON MYTHS ABOUT ACNE?
- Only teenagers get acne
- Acne is caused by dirt
- Eating chocolate and greasy foods causes acne
- Stress causes acne
- Popping pimples makes them go away sooner
- Getting a tan helps clear up acne
WHAT IS CAUSING MY ACNE BREAKOUT?
Sudden acne breakouts can be because of numerous reasons, including hormonal changes or hormonal imbalance, an unhealthy diet including lots of deep fried and junk food, release of cortisol hormones because of excessive stress, excessive production of sebum and much more
WHAT INGREDIENTS ARE GOOD FOR TREATING ACNE?
The best ingredients for acne are benzoyl peroxide, salicylic acid, alpha-hydroxy acids, retinol, and sulfur.
